Refund policy

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via
email within one to two business days. The cancellation fee policy will take effect once you submit your
reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase
without any additional charges within 07 working days.

What can be Refunded:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully
refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very
rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original
product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator

What can not be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of
departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless
of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be
exchanged or refunded once confirmed.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates
or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to
booking. Please know that Hype Holidays will always adhere to individual tour policies when applicable.

Cancellation Made Within

10 days prior to departure – NON REFUNDABLE
10-18 Days Prior to Departure Date – 50% of the total purchase amount can be refunded
18-24 Days Prior to Departure Date – 75% of the total purchase amount can be refunded
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation
Request Form and travel service start date.
• The notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we
receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and
will not offer a refund.
• All cancellations must be made directly with Hype Holidays, not with tour providers.
• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s
check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any
associated wire transfer fee will be deducted from the overall refund amount.
• For full refunds made by customers, we need to deduct a 3% transaction fee if you make payment via
an online link.

Free Cancellation

Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a
full refund.
• Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours
are non-refundable.